File Weekly Claim and Get Status Report by Phone

Did you know you can quickly file your weekly claim for unemployment benefits with the push of a few buttons on your phone?smartphonesmall

TelClaim, DEW’s Unemployment Insurance automated phone system, lets you file your weekly claim as well as access information about the status of your claim and payment.

SC residents can call 1.866.831.1724 from 4:00 a.m. until midnight. Non-residents should call 1.866.831.1725. Both lines are toll free, and services are provided free to claimants.

You can call to check the status of your payment only Tuesdays through Saturdays.

Filing weekly claims by phone requires:

  • A touch-tone phone
  • Your Social Security number
  • Your Personal Identification Number (PIN)

When you set up your account with TelClaim, you choose a PIN, which can be any four-digit number you select except 0000 or 9999.

Note that TelClaim will process weekly claims and provide status updates only for your most recent benefit year. TelClaim works only for filing weekly claims. You must file your initial—or first claim—via the MyBenefits web portal or at a local SC Works center.


6 thoughts on “File Weekly Claim and Get Status Report by Phone

    • The first time you call TelClaim (1.866.831.1724), you will be prompted to choose a PIN after you enter your Social Security number. You may choose any four-digit number except 0000 or 9999.

      If you enter your PIN incorrectly three times, TelClaim will suspend system access.

      For more information or help re-setting your PIN, call 803.737.2400, Option 1.

  1. I’d like a copy of my unemployment status paperwork. Where can I locate it on the website, to print a copy

    • Please take the following steps:
      1. Log on to, enter your User ID and click Next.
      2. Enter your password and click Login.
      3. On the homepage, select Request for UI Benefits Verification. You will then be asked a few questions to determine the type of verification you need. You may choose to receive a response by email. If you do not select this option you will receive a response by mail.
      4. Once you answer all questions, click Submit Request
      5. Do not exit until the screen says “Successfully created the request.”

      Once your request has been submitted, a claims representative will send you the requested information within 48 hours.

      You can view screen shots of what the process looks like at this link.

      If you need further assistance, please call 1-866-831-1724 to speak with a live representative. Claims specialists are available 8:30 a.m. to 4 p.m. weekdays.

  2. I have dialed 1866.831-1724 and there is no option to speak to a live representative! Why is this? Option 2 does not work!

    Please help!

    • To speak with a live representative, dial Option 4 and then Option 1. Live claims representatives are available from 8:30 a.m. to 4 p.m. weekdays.

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