Payment Options

When you submit your initial claim, you will choose if you want to receive benefit payments via debit card or direct deposit.

Debit Card Details

Prepaid debit cards can be used anywhere Visa debit cards are accepted. There are no fees when you use your card for purchase from a merchant. Many grocery and convenience stores also offer cash back, without a fee, when you make a purchase. In addition to getting cash back with a purchase, you can get cash from ATMs and from tellers at banks that accept Visa cards; however, fees may apply. No fee applies to obtaining a card, but fees may apply for certain transactions. Use your card carefully to avoid fees.

Direct Deposit Details

Benefit payments should be directly deposited within two to three business days from the payment date upon account verification.

We’ll notify you if your bank rejects your account information. In case of rejection, contact your bank, not DEW, to get the correct direct deposit information.

Requesting A Different Payment Method

To change how you receive payments, login to MyBenefits, go to Manage My Profile and click Change Benefit Payment Method.



Below are resources available regarding use of the debit card. Please review the Debit Card Fee schedule below to know if and when you will be charged a fee for using the card.

DEW’s Prepaid Debit Card Customer Service toll-free line: 1-866-213-4074

Debit Card Fee Schedule.

Debit Card Frequently Asked Questions.

We mail pre-paid debit cards five to seven days following eligibility certification.

To set up prepaid card alerts or to manage your account, click here.


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