Haden loves working with computers and has a natural IT ability. In fact, one of his favorite past times is to take them apart and put them back together, learning the intricacies of the machine, how it works and how to fix it.
Haden came to the WIOA Youth program in September 2016, with a high school diploma and having maxed out his Test of Adult Basic Education test with Adult Education which measures a student’s skills and aptitudes in reading, math and English. While he is extremely intelligent, Haden is also autistic and struggles with basic social interactions. He was looking for work because he assumed employment was the next step after education. And he is correct.
Because of his affinity for and expertise in IT, Haden was interested in finding work in that industry. In November 2016, the WIOA Youth program connected him with Net Solutions Technology Center, an IT company that services computers for industries such as doctor’s offices, law offices and manufacturing businesses, including installation, monitoring, support and upgrades. They also offer computer training and repair. Net Solutions interviewed Haden for a help desk attendant. Although nervous and apprehensive about the interview, Haden did well and was hired.
Helping him bridge the gap between his computer knowledge and the job requirement of social interaction, the staff at Net Solutions not only worked with him on basic computer troubleshooting, repairs and programming, they have helped guide him through questions and answers for some of the most common interactions with customers.
Haden has shown great potential and has developed additional social skills that help him work with the staff and flourish in the work environment. He has also been given additional tasks related to beta testing, an area where staff believe he may do well.
By looking at his knowledge base, potential for growth and skillset, Net Solutions was able to fill a position with a quality employee that, under their instruction, continues to improve, progress and add value to the business.