Soft Skills: S.C. Job Ready U. curriculum is available

Soft skills are important attributes in today’s workforce. But most businesses don’t have the time or resources to develop the skills on their own.

The S.C. Department of Employment and Workforce (DEW) has launched its online soft skills curriculum, South Carolina Job Ready U., available at no cost to you. The curriculum was created through collaboration between many South Carolina state agencies, educational and business partners and local workforce areas. The Clemson Workforce Development Center designed the curriculum and is now hosting and managing it online.

The S.C. Job Ready U. Soft Skills Curriculum provides state partners, businesses and educational entities the opportunity to enhance their clients’, students’ and employees’ abilities through 11 skills modules.

The 11 skills modules include:

  • Reading Comprehension
  • Location Information
  • Critical Thinking/Analytic Skills
  • Basic Math
  • Mathematical Applications
  • Introduction to computing
  • Computer Application and Skills-Word
  • Computer Application and Skills-PowerPoint
  • Computer Application and Skills- Excel
  • Basic Employability
  • Professional Work Ethic

This 11-module curriculum addresses key workplace skills that are appropriate for every job, such as basic math and work ethic. S.C. Job Ready U. has two soft skills modules, Basic Employability and Professional Work Ethic that highlight specific skill sets to build a better employee. Soft skills are important attributes such as communication skills, time management and problem solving skills.

Through video lectures, virtual reality, robust open textbooks (ebooks) and interactive assessments, the participants of S.C. Job Ready U. will learn the success skills outlined by the curriculum.

The online curriculum is available for use at no cost to jobseekers, existing workers and businesses as a resource to strengthen any organization’s workforce.

If you are interested in using this complimentary curriculum, it requires is an appointed administer, two instructors and a designee. There is a training that has to be completed prior to utilizing the curriculum, but once it has been completed Job Ready U. will be available for use.

This curriculum is an additional method of training, but does not replace any existing programs, such as Career Readiness 101 that prepares jobseekers for WorkKeys testing.

If you are interested in participating in this program, contact Towanna Hicks at

Claim Week versus File Week

Your new bridge to benefits is almost here and we want to help make this transition as easy as possible. In the new system, just like in the old system, claim weeks and file weeks begin on Sunday and end on Saturday. When you file for unemployment insurance, you should be filing for previous weeks’ benefits.

So for example, if you did not work Monday, August 21-Friday, August 25, this would be known as your CLAIM WEEK because this is the week you were unemployed and for which you are filing to receive benefits. You cannot file a claim until the week has passed, so you would file this claim the week beginning August 27, this is your FILE WEEK.

Success comes when you hit the ground running

adelunaAlex DeLuna graduated from Trident Technical College, but needed a way to gain work experience to help get her on the road to her career. Alex heard about the Palmetto Youth Connections (PYC) program from staff at the Trident United Way Berkeley Prosperity Center. She attended an information session at the PYC location in Berkeley County at the Moncks Corner Goodwill Job Link Center to learn more information.

Once Alex was a part of the Palmetto Youth Connections program, she quickly hit the ground running. She not only achieved a Gold Work Keys Work Readiness Certificate, but also completed the three day Career Smart employability workshop and the week long National Retail Federation (NRF) Customer Service Training, obtaining her Nationally Recognized Customer Service Certification. Alex enjoyed Career Smart and NRF training because she was able to learn how to successfully obtain employment with resume writing and interviewing skills and the key necessities she would need for the workforce environment on how to assess and meet customer’s needs.

Alex then completed a twelve-week work experience opportunity as a Center Coordinator and Administrative Assistant with the Trident United Way Berkeley Prosperity Center. She received outstanding evaluations from her supervisors and was able to add case management and customer service to her resume.

Alex’s Career Coach, Ms. Galati, and her work experience supervisor, Shakelia LeBlanc, are so proud of all of her and commented on what an amazing young woman she is. They have enjoyed watching her grow in the program, and gain a high level of confidence and professionalism that make her stand out. They are excited to say that she has become a person that any employer would be lucky to have on their team.

Ticket to Work program helped Kim get back on her feet

Kim Doctor TTW photoKim Doctor was receiving Social Security Disability Insurance benefits, but wanted to be financially independent. She heard about the Ticket to Work program, a free and voluntary service that is available to help individuals with disabilities connect with employment services, so she went to the Conway SC Works office to learn more.

She learned that she was eligible for the Ticket to Work program and she could still receive her benefits until she was able to sustain herself. To help her re-enter the workforce, Kim and a workforce consultant created an Individualized Work Plan (IWP) that outlined and gave focus to priorities, like creating a resume in SC Works Online Services (

As part of her IWP she decided she start with part-time work, with the long-term goal of working full-time. She had a history of working as an office clerk and as a cashier, so she began submitting applications with several call center representative and cashier positions. In the meantime, Kim and her workforce consultant worked on her interviewing skills to help her prepare.

Kim secured an interview with Olsten Staffing as a call center representative and was later offered the position; however, because it was for temporary work, it didn’t align with her IWP so she decided to pass up that position and continue focusing on her long-term goals. She then submitted an application with Dollar General as a cashier. She was ecstatic when they called her for an interview because that position would give her the part-time work that she was seeking. Using her knowledge from the interview preparations with her workforce consultant, she aced her meeting and was offered the position.

She is now employed in a position she enjoys and continues to work with her Work Incentives Planning Assistant regional representative in order to make a smooth transition from benefit dependent to employed.

Kim said, “I think my experience with SC Works shows that the staff really cares about the people they are serving. I honestly do not think I would be employed right now without the assistance of the SC Works office.”

Get the ‘Work Search Log’ widget on your My Dashboard in SC Works Online Services

Work search requirements recently changed and in order to claim benefits you must complete two work searches each week through SC Works Online Services (SCWOS).

In order to assist you with you weekly work searches, SCWOS has a widget that you can place on your dashboard to verify the work searches that you complete each week.

To place the widget on your customizable dashboard there are a few simple steps to follow:work search widget guide 2_Page_1

work search widget guide 2_Page_2

Veteran that was once out of a job now helps other veterans in their time of need

Jason Schulz was in the Army for more than 23 years and had three tours in Afghanistan and one tour in Iraq. When he retired from the military in 2014 he decided to move to Greenville, S.C. where he quickly found work.

Unfortunately the position was short-lived. Close to 10 months after being hired the company started personnel realignments in preparation for a sale and Jason and several of his coworkers were laid off.

He immediately began a new job search utilizing the tools were offered to him through the SC Works center. He used those resources to begin networking in the veteran community.

Through this process, Jason learned that, like him, many veterans have barriers to employment, and he wanted to help others having similar issues. In September 2015 he founded the Upstate Veteran Business Network. This group is dedicated to creating a meaningful and lasting network of veterans in the Upstate of South Carolina and to help current veteran-focused organizations improve their services.

Shortly after starting the Upstate Veteran Business Network, Jason met Eric McAbee, a Disabled Veteran Outreach Program (DVOP) specialist with the Spartanburg SC Works center. He was able to educate Jason on the resources available to veterans through the S.C. Department of Employment and Workforce (DEW), specifically Operation Palmetto Employment (OPE). Through a partnership between DEW and the S.C. National Guard, OPE is a resource for veterans to help them find meaningful civilian careers.

He decided to attend an OPE summit, and there he heard about various employers in his area that were certified Palmetto Military Employers (PME), a certification process for employers who actively hire and retain veteran employees. One employer stood out to him the most – Cooper Standard Automotive. At the end of the event they talked about a job fair happening the following day where many of the PMEs would be attending.

He took the opportunity to go to the job fair and made sure that he met with an HR representative from Cooper Standard. He gave them his resume and began talking to them about opportunities within their company. They were looking for someone to fill production positions, a position in which he wasn’t interested, but they told him they were also looking for a Shipping and Receiving Manager, a position that had not yet been posted.

Jason was later hired as the shipping and receiving supervisor and he says that he has enjoyed the veteran friendly atmosphere of the company. He continues to work with the Upstate Veterans Business Network to help connect veterans with valuable employment and to educate them on available opportunities. He says, “The Upstate Veteran Business Network is time well spent and helps highly purpose driven veterans feel like their service to our great nation is valued by the citizens they put their lives on the line to protect.”

Was that job fair or hiring event a waste of time?


Have you ever gone to a job fair or a hiring event thinking that you were going to walk out with a job, but instead a representative told you to go home and fill out the application?

We are here to tell you that you didn’t just waste your time.

Oftentimes, HR representatives are not allowed to even touch people’s resumes or hire on the spot.

If you met with an employer at the job fair and you felt it went well and know that you were qualified for the position they were looking to fill, they probably told you to go home to fill out an application to encourage you to take the next step of the process.

If you walked away discouraged, realize there is a part of this procedure you may not have seen.

They probably wrote your name down as a qualified candidate for the position and once back in the office might look for your name in the stack of applications.

Diana Goldwire, DEW’s SC Works Area Director, says, “Do both. Apply online and come to the job fair because the job fair really gives you a foot in the door.” She continued, “At the end of each job fair we get a verbal count of people that each HR Representative saw and the number that are qualified for the position they are looking to fill.”

So the next time you are hesitant about attending the next job fair or hiring event in your area, take the plunge and go. You might just receive a call about a new job waiting for you.

Ex-Offender that was given a second chance

Keith spent 17 years in prison, and once he was released he struggled to find meaningful employment. He was repeatedly turned away from the jobs for which he applied, losing hope and becoming depressed. While completing an application with an employer, it asked him to state his experience and he wrote, “I just need someone to give me a chance.”

During one September day, Keith walked into an SC Works Center in the Lowcountry, not knowing what to expect. He began working with Michelle Adams, a workforce consultant. It was a struggle to find Keith a job, at first. Michelle had followed up with the employer that Keith had initially filled out an application with, and the employer responded, “We don’t want people like that working here.”

After several failed attempts, Michelle then called a business in Bluffton, and when she told the employer about Keith and his story, the general manager of the company told her to send him over.

They offered Keith a job because of the value they saw he would bring to the company.  Recently the employer sent an update to Michelle and said Keith is a hard worker and is doing fantastic in his new position.

After speaking with Keith, Michelle said that he is extremely happy.

Greenville Back to Work Program Graduates Seven

Mary “Ginny” Knight recalls what Back to Work coordinator Frank Floyd said to her and the other in the class on their first day: “The world has written you off.”

“The world has written us off,” she said during the Greenville Back to Work program’s first graduation ceremony held Friday, June 23. “But we will not be dismissed. We will fight for ourselves and we will keep fighting for ourselves because now we have workforce skills.”

Knight was one of seven women who completed the five-week, boot-camp style training. The Back to Work program, which is a partnership between the S.C. Department of Employment and Workforce, the Phoenix Center and Long Branch Baptist Church, helps the homeless and marginalized transition back into the workforce. The program teaches such skills as resume writing, interviewing, interpersonal skills and each participates takes the WorkKeys assessment test.

At the end of the program a job fair was held with the Greenville County School District, MS Companies, K&W Cafeteria, House of Raeford and Omni Staffing participating.

Ashley Carson said she entered the program because of her daughter.

“If I wouldn’t have had her, I would probably still be on the streets,” she said. “But now I know after taking WorkKeys, that 69 percent of the companies out there may be willing to hire me.”

All the women who participated in this program were residents of Serenity Place, Phoenix Center’s residential facility for women with additions and their children. At Serenity Place they are also getting the help they need to recover from substance abuse.

Celisa Patterson, the Phoenix Center’s LOTUS coordinator, knows what these women have been going through. She had a crack cocaine addiction but has been clean for the last eight years.

“People do make it out. They do succeed. They do change,” she told the women during the graduation.

Going through this program shows that they “can achieve anything. Do not let anything or anyone stop you. … I’m so proud and excited for your future,” she said.

To become involved with this program or to participate in the job fairs, contact Grey Parks at

Goodwill helps build the community

When someone walks into a Goodwill store they are greeted with aisles of potential new treasures. What they probably don’t realize is the impact they are making by simply deciding to shop there. Money spent at Goodwill goes towards providing opportunities for jobseekers with job training programs, helping people prepare for careers and job placements that fit their skillsets.

Crystal Hardesty, Goodwill Upstate/Midlands Director of Marketing/PR says, “Goodwill is community based in that we are solely supported by the community. We assist 16 counties in South Carolina to help individuals become independent citizens.” Goodwill has been able to position themselves in a way to be easily accessed by individuals that need their services. A person can learn about the services Goodwill offers while running a daily shopping errand to pick up much needed items. Some of these services might be surprising, but a Goodwill representative is happy to assist them or figure out a more convenient time to return. While many of the services offered by Goodwill are available through other organizations, the convenience of making them available in high traffic areas is a huge benefit to users.  “One of the things that we have found to work really well is our Work Readiness Class,” Crystal continues, “If there are people that are coming into a training program they complete the class during their first week. If they are coming through from Job Connections the class is done on a less formal basis, but we are working with them on their soft skills.”

As a Community Based Organization (CBO), Goodwill not only benefits the jobseeker, but the community as a whole. Employers are engaged by the employment specialists on staff who make businesses aware of the services available. Because Goodwill is integrated within small communities the employment specialists are able to attend local meetings and find out the needs of the community.

With an extensive list of services offered, Goodwill seeks collaboration with other organizations and businesses to ensure that the community needs are met. While Goodwill is a part of several programs, there is one in particular that sticks out to Crystal; the Youth Build Greenville Grant provided by the U.S. Department of Labor. Through the grant youth are able to obtain their GED, learn construction skills and life skills. Crystal said, “This was such a momentous collaboration because there were 15 to 20 organizations that are a part of this grant from the beginning to help youth in our community succeed.” In the initial stages of the grant Greenville Revitalization Corporation helped identify a location for the program.  With a dedicated “home” the Home Builders Institute provided a trainer to teach the participants construction skills. Habitat of Humanity of Greenville County then helps them take these skills out of the classroom and apply them to the community by inviting them to participate in building houses for the community. They have been able to commit to the construction of three houses through the first iteration of the grant.  Another key partner in this grant has been Life Long Learning who has provided the kids with the tools to attain their GED’s and then presents the GEDs to them at a graduation ceremony. Throughout the grant process Goodwill has acted as the operator of the grant. Of course these are only a few of the partners that have been a part of this, all with different missions, but they have all come together to help the community.